Communicating on the Telephone:

Improve your telephone skills for better customer relationships

Are your customers receiving the right amount of care on the telephone? Do your customers always feel their questions have been addressed and fully dealt with? A good telephone manner ensures customer retention and customer loyalty. Staff morale will also increase with improved customer relationships. Our course on Communicating on the Telephone will provide you with the skills to enhance the way you communicate with your customers on the telephone and so you have better and longer-lasting business relationships with your customers.

This course is highly pro-active with role-plays, discussions and exercises throughout to ensure a training day that is lively, enjoyable and wholly effective.

Courses in telephone communication skills for good customer service

This telephoning workshop takes the form of either a one day or half day session and can include modules on the following:

• Achieving the right tone when talking to customers
• Starting and finishing calls
• Telephone etiquette with customers
• Providing technical information to customers
• Clarifying and summarising information
• Dealing with difficult calls
• Using your voice effectively

If you would like to know more about our telephone course contact Gina Cuciniello at gina.cuciniello@wordsintime.com